Access to Support Portal

Summary: A user no longer able to access the support portal. This will prohibit the user from creating and viewing cases.

Question_md: User reaches out either via CSM, email or other method stating they can no longer access the support portal to view cases or create a new one. They are granted with the message that their account is inactive after logging in to the portal or they are attempted to create a new account and receiving "This request can not be processed the site admin has been notified"

Answer_md: First navigate to https://cyberhaven.lightning.force.com/lightning/n/Portal_Users and search for the user name via the search in the top right corner.

Ensure that the user in question has an account and it is currently approved.

If the user is not approved select the right drop down next to their name and select approve. Make sure the account name is set to the correct account (change it if needed) and not defaulted to just "Portal Registration Bucket"

If the user is already approved, select the same drop down but this time select "Edit" from the options

On the new window that opens with further account information make sure the "Active" box is checked and select save.

The user will now be an active approved member under their accounts support portal